Mohammed Ashiq Panickaveetil

Customer Service & Administration Advisor @HSBC

Birmingham, GB

Ensured 100% compliance with FCA regulations and GDPR standards by monitoring operational risks, auditing internal processes, and safeguarding sensitive customer data across 500+ monthly transactions.• Boosted customer satisfaction by 25% by identifying financial needs and recommending tailored products, contributing to a 15% increase in cross-sell conversions.• Resolved 95% of escalated cases (payment discrepancies, service delays) within SLA, reducing complaint resolution time by 30% through effective problem-solving.• Streamlined internal workflows by collaborating with 5+ departments, implementing process improvements that cut query handling time by 20%.• Maintained 99.8% accuracy in customer interaction records, ensuring adherence to audit trails and regulatory reporting requirements.