Mohammed Arif

About Mohammed Arif

My career spans over 14 years, during which I have consistently contributed to organizational success. I possess excellent verbal and written communication abilities, allowing me to effectively interact with colleagues, clients, and stakeholders. My experience in handling teams has taught me the value of patience, especially in challenging situations. With a strong background in overseeing day-to-day activities, managing queues, and ensuring operational efficiency, I am confident in my ability towards success of an organization. I thrive in dynamic environments and excel at solving production-related challenges. My proactive approach allows me to address issues as they arise, minimizing disruptions and maximizing productivity. Tracking and reporting on team performance is a core part of my role. I organize meetings, distribute relevant materials, and provide actionable feedback to enhance team effectiveness.

Experience

1. Team Leader

   Cognizant

   May 2021 — Present · Hyderabad, IN

   Overseeing day to day activities to make sure the operation runs smoothly and without any problems.• Managing queues of two line of business Email & Calls and shift coordination.• Taking care of production and solving problems as they arise. Follow up with clients and vendors.• Making sure major metrics like CSAT and QA are in place with maintaining AHT and Tickets per hour (TPH).• Tracking and reporting team\'s performance. Organizing meetings and distributing all informational materials for the meeting.• Training new hires on expectations and daily activities.• Identifying bottom performers and devising an action plan. Coaching agents and providing on time feedback.

Education

• Aurora Degree College

  Bachelor of Science (B.Sc.), Electronics and Computer Science

  2001 — 2004

Skills

• Call Centers
• Pre-Sales
• Sla
• Service Delivery
• Training
• Customer Satisfaction
• Troubleshooting
• Bpo
• Time Management
• Outsourcing
• Team Management
• Leadership
• Management
• Screening