Mohammed Amer

Accounts Receivable Specialist @Arcserve

Hyderabad, IN

Applied wires, ACH, and check to corresponding customer accounts based on remittance details provided by customers.• Identified payment discrepancies and worked directly with customers for resolution.• Processed credit card payment via telephone with focus on accuracy and efficiency.• Handled account payments and provided information regarding outstanding balances.• Maintained accurate records of customer payments.• Collaborated with customers to resolve disputes.• Responded to customer concerns and questions on daily basis.• Prepared and mailed invoices to customers, processed payments, and documented account updates.• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.• Identified, researched, and resolved billing variances to maintain system accuracy and currency.• Developed and implemented strategies to improve collection processes and reduce overdue payments.• Negotiated payment arrangements with customers to establish timely receipt of payments.• Followed up overdue payments and payment plans from clients to establish good cash flow.• Supported management by processing invoices and documents with consistent on-time delivery.• Matched purchase orders with invoices and recorded necessary information.• Handled day-to-day accounting processes to drive financial accuracy.• Generated invoices upon receipt of billing information and tracked collection progress.• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.• Monitored customer accounts to identify and rectify billing issues.• Terminated customer accounts upon getting confirmation from sales and customers. • Reviewed and reconciled customer accounts to manage accuracy of payments.• Supported Sales/Renewals and Order Management team by reviewing quotes to process contracts and amendments.• Processed and verified invoices to secure accuracy of billing information.