Mohammed Altafullah
Quality & Process Excellence Leader | Black Belt Certified | Expert in Operations, Risk Management, and Team Development | Driving Business Transformation and Customer Success
- Role
- Training and Quality Manager at Concentrix
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Training and Quality Manager
Jun 2025 — Present · Hyderabad, IN
Drive continuous improvement for Transaction Quality and Delivery• Manage Call Quality & Client related KPI’s.• Evaluate effectiveness of TQ interventions • Strengthen Quality management processes / framework to improve quality delivery.• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client\'s expectations• Generate and implement out of the box ideas and Process improvement initiatives in the process.• Drive Process control & Compliance in addition to managing the Audit requirements• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires • Provide quality floor support, feedback, refresher • Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted.• Run FMEA and compliance audits and health check of the account
Education
Wesley Degree College, Hyderabad
Bachelor's degree, Business/Commerce, General
2007 — 2010
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