Mohammed Ali

Information Technology Support Engineer @Dataminr

London, GB

Delivered end-to-end technical support across a variety of platforms, including macOS, Google Workspace, Jira, Jumpcloud, and Slack, ensuring seamless IT operations and minimal disruption for a diverse user base of remote and on-site employees.• Orchestrated user lifecycle management, overseeing the full onboarding and off-boarding process from account provisioning and hardware setup to access control and permissions, maintaining robust security standards across all phases.• Administered and optimised Google Workspace environments, handling user account configuration, email troubleshooting, and system configurations to enhance productivity and streamline collaboration.• Resolved complex IT issues across multiple operating systems (macOS, Windows, and Linux), implementing timely fixes and system adjustments to support fast-paced, high-growth operations.• Partnered with Procurement, Security, and HR teams to monitor, track, and manage hardware assets, software licenses, and overall inventory, ensuring efficient resource allocation and compliance with internal policies.• Collaborated on SaaS tool integration, focusing on troubleshooting and enhancing user experience with tools like Google Workspace, Jira, and Slack to facilitate cross-team collaboration and workflow automation.• Created and maintained IT documentation, developing self-service guides and troubleshooting resources that reduced support requests and improved IT service delivery efficiency.• Focused on customer satisfaction and operational efficiency, consistently meeting KPIs and delivering high-quality support to ensure employee productivity and seamless tech experiences.• Managed vendor relationships, including procurement, contract negotiations, and performance monitoring, to ensure cost efficiency and service excellence

Geoffrey Chaucer Secondary School

GCSE

London South Bank University

Associate's degree

Westminster Kingsway College

A-level Maths

Westminster Kingsway College

A-level English Language and Literature