Mohammed al Ghulam

About Mohammed al Ghulam

Senior Business Analyst/Project Manager with a Master\'s degree in IT and extensive…

Experience

1. Senior Project Manager Ba (Iam) Aws Devops Pmp Psm

   Adin Technologies

   Jan 2023 — Present

   Senior Technical Business Analyst/PM, I have a strong knowledge of ITIL processes, Agile development methodologies, and Service Management best practices. With extensive experience configuring ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog, I have participated in the full project lifecycle, from requirements gathering to deployment of ServiceNow IAM solutions. Working closely with stakeholders, I have designed IAM solutions using ServiceNow Identity, Access, and Governance modules, conducted training sessions to educate end-users, and created detailed documentation including business requirements, functional requirements, technical specifications, and test plans. I have also coordinated with cross-functional teams, including DevOps and AWS, to ensure smooth integration and delivery of new features. My expertise in analyzing and monitoring system performance using CloudWatch and other tools, as well as my knowledge of CI/CD pipelines using Jenkins and Git, has enabled me to establish KPIs and reports to monitor and track the performance of automated workflows. With a strong understanding of the types of rules and triggers used in automating standard, repetitive actions in a business environment, I have successfully coordinated with other teams, including ServiceNow development, operations, and security, to ensure the successful implementation and operation of ServiceNow IAM solutions.