Mohammed Akil Shaikh
\"Experienced Manager | Driving Team Success through Strategic Leadership\"
- Role
- Business Process Lead - Manager at Tata Consultancy Services
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mohammed Akil Shaikh
Highly motivated and results-driven senior project manager with over more than 10 years…
Experience
Business Process Lead - Manager
Nov 2018 — Present · Mumbai, IN
Using Kanban methodologies and Kaizen for the improvement and re-engineering the process.• Excellence in process automation with the help of BI Tools.• Facilitate Root Cause analysis, Identify and investigate problems and known Errors, Prevent the replication of problems across the environment.• Managed and directed the daily activities of the mortgage operations department.• Responsible for all lending functions, which include Processing, Underwriting, Closing, Funding.• Responsible for the productivity and budgetary performance of the operations department.• Manage Client calls and streamlining the process.• Guided team leader on the implementation of strategies designed to achieve planned goals. • Managed teams and monitored projects to ensure progress. • Manage Client SLA’s, KPI’s and project performance and adherence to pre-set targets, ensuring Client satisfaction and effective delivery of services.• Driven quarterly knowledge calibration exercise to manage and upkeep of latest procedures & SOP’s. • Increased productivity by more than 100 percent over the course of 4 years in TCS. • Attrition maintained under 9% YoY Consistent progression on Team Satisfaction Score from 76% to 95% • Assigned territories and reported to senior manager as needed. • Continually worked to fully understand the needs of clients and assisted in identifying solutions that met those needs. • Execute on personnel hiring, training, performance ratings, salary changes, promotions, transfers, and terminations• In-depth US Mortgage Underwriting and Senior Financial Analyst skills in Mortgage Banking and Financial Sector for More than 9 years.
Education
Mumbai University Mumbai
Mcom, Accounting and Finance
2013 — 2015
S.I.E.S College of Commerce and Economics Plot No 71 72 Sion Matunga Estate Sion East Mumbai 400 022
Bachelor's degree, Accounting and Finance
2011 — 2013
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