Mohammed Afrose
Certified Jira Atlassian Administrator , Servicenow administrator & Scrum Master | 4+ Yrs Exp in Jira Software, JSM, Agile | Jira Automation, Integration & SLA Expert
- Role
- Jira Administrator & Atlassian Administrator at Helson Software Solutions Private Limited
- Location
- Mahbubnagar, IN
- LinkedIn followers
- 500 followers
About Mohammed Afrose
As an Atlassian Certified Jira Administrator (ACP-120 & ACP-100) with 5+ years of…
Experience
Jira Administrator & Atlassian Administrator
Helson Software Solutions Private Limited
Jun 2021 — Present · Hyderabad, IN
Administered and configured Jira Software and Jira Service Management for 250+ users across 30+ Agile projects.Managed project setup, workflows, screens, custom fields, permission schemes, and automation rules.Supported Scrum and Kanban teams with sprint planning, backlog grooming, and sprint tracking using dashboards and JQL.Integrated Jira with Confluence, Bitbucket, GitHub Actions, and Slack to streamline development and support workflows.Automated repetitive tasks using Jira Automation and ScriptRunner, improving productivity and reducing manual errors.Created custom dashboards and reports to track sprint velocity, SLA performance, and team KPIs.Led migration of legacy tools to Jira Cloud, standardizing processes and reducing project setup time by 40%.Implemented ITSM improvements in Jira Service Management, including SLA configurations, auto-approvals, and escalations.Trained 70+ users, created documentation, and supported teams with best practices for effective Jira usage.Ensured GDPR compliance, managed audit logs, and coordinated with IT for system updates and plugin management.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.