Mohammed Abdul W.
Technical Support Analyst | Tech Mahindra
- Role
- Technical Support Associate at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohammed Abdul W.
Passionate Technical Support Specialist | Service Desk Analyst | Problem-Solver…
Experience
Technical Support Associate
Dec 2024 — Present · Hyderabad, IN
Provided first -level technical support to end-users, resolving issues related to computers, printers, applications, and connectivity- Maintained detailed documentation of technical procedures, user guides, and troubleshooting steps- Strong customer service skills/professionalism- Ticket Scrubbing [Documenting the Incorrect Dispatches]- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, ServiceNow, Zendesk- MFA (multi factor authentication) trouble shooting experience - Support of Microsoft Windows 10 Operating System- Support of MS O365 provisioned accounts- Ability to map a network drive- Basic Intune Azure experience- Basic Experience on Corporate Zebra Devices.Tools Used: Airwatch, Intune Azure, Azure, BMC Remedy, Cisco Jabber, Cisco Finesse, CyberArk, LPM, Quick Assist, SCCM [System Center Configuration Manager], PowerShell, Device Finder, Genesis [BlueZone].
Education
Osmania University
Bachelor of Commerce - BCom, Computer Programming, Specific Applications
2025
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