Mohammed Abdul Rafiullah Khan
Project Management | Leadership | Policy knowledge | Stakeholder Management | Automation
- Role
- Associate Operations Manager at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohammed Abdul Rafiullah Khan
I love to dig into all kind of problems and solve them with modern technology. I create…
Experience
Associate Operations Manager
Mar 2017 — Present · Hyderabad, IN
1) Increased the Billable headcount by 500%2) Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. 3) Interviewed, hired and trained new quality customer service representatives, SMEs & TLs 4) Supervised team of 147 employees working with Client provided equipment, maintaining safety and fostering a productive atmosphere.
Education
Islamia high school for boys
SSC
Telangana Open School Society
Intermediate
2015 — 2016
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