Aayan Mohammed
IT Service Transition Manager @Royal Mail
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WORK HISTORY
IT Service Transition Manager @Royal Mail
Sheffield, GB
As the IT Service Transition Manager responsible for representing the Service Delivery function in the Project Delivery Framework Lifecycle, introducing new and modified IT services into production. I work closely with Royal Mail IT teams to manage the Transformation, International, and Infrastructure project portfolios, supporting a wide range of complex, high-impact projects. My responsibilities include leading the Service Introduction Process, maintaining the Book of Work and risk logs, conducting Operational Readiness Reviews and Early Life Support, and ensuring all gating conditions and project milestones are accurately known throughout the delivery lifecycle.• Led the entire service introduction lifecycle for multiple projects, from initial planning to post-implementation support.• Coordinating cross-functional teams comprising Solution Architects, Cyber Security Advisors, Test Managers, Business Analysts, Suppliers, and Service Managers to facilitate comprehensive project assurance and governance.• Own and run the Service Acceptance process, ensuring all required documentation, support materials, and handover activities are completed.• Collaboration with internal and third-party suppliers to ensure alignment on support expectations and SLAs.• Creating Operational Readiness documentation such as Support Models, Support Hours, Support SLAs, and Business Readiness activities.• Improved the assurance process by implementing structured governance and documentation protocols, reducing time-to-live for new services.• Monitoring and mitigating project risks, issues, and dependencies, maintaining detailed action logs, evidence collection, and closure validation.• Overseeing the deployment activities, including Change & Release Management, Business Readiness, and Cutover Planning.• Managing ongoing stakeholder communications, including go-live notifications, support transition, and post-deployment review activities.
EDUCATION
University of Bradford
Bachelor of Science (BSc), Information and Communications Technology
SKILLS
ABOUT AAYAN MOHAMMED
I am a highly experienced and certified IT Service Transition Manager with over 10 years of success leading the service transition, and assurance of IT services across public and private sectors.I specialise in end-to-end Service Transition, Service Operations, and Change Management - ensuring that projects move into live operations seamlessly, securely, and compliantly. My experience, paired with ITIL v4 and PRINCE2 certifications, allows me to bridge the gap between delivery and operations.I’ve worked on complex, multi-vendor transformation programmes (Royal Mail & Yorkshire Water), leading service acceptance, early life support, change, operations and service management, and stakeholder engagement at all levels.Areas of Expertise:• Service Transition & Operational Readiness• Risk & Dependency Management• IT Operations Management• IT Project Management• Client Relationship Management• Stakeholder and Supplier Management• Team Leadership• ITIL-based Governance & Assurance• Incident and Problem Management• Change Management• Process Improvement• Problem Solving
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