Mohammed A

Servicenow Developer @Lowe's Companies, Inc.

TX, US

Comprehensive ServiceNow Expertise: Managed full lifecycle ServiceNow implementations, customizations, and upgrades (Vancouver, Washington, Xanadu ), spanning ITSM, HR Service Delivery, GRC, and Event Management-Developed complex UI forms, macros, pages, and scripts (JavaScript, HTML, CSS, PowerShell) to automate business processes and meet unique client requirements-Engineered robust integrations using REST APIs, LDAP, and MID Servers, and managed data imports with Import Sets and Transform Maps, ensuring data integrity- Designed and built custom service catalog items and portal pages (CMS), enhancing user experience and service delivery- Designed and implemented reusable workflow templates for Change Management, and customized Incident, Problem, and Change modules to client specifications.Security & Access Control: Implemented custom fields, business rules, client scripts, and Access Control Lists (ACLs) to manage data and ensure role-based access- Implemented Performance Analytics (PA) and KPIs, and developed scheduled reports and dashboards, providing data-driven insights for ITIL process improvements- Contributed to Discovery tool improvements and configured Configuration Items (CIs), maintaining accurate CMDB and enhancing service mapping- Integrated ServiceNow with external systems (e.g, Zenos via REST), monitored system performance using diagnostic dashboards, and managed MID Servers- Created email notifications and inbound actions, represented ServiceNow in CAB meetings, and developed training guidelines, ensuring seamless platform adoption and communication.

University of Lagos

Bachelor's degree, Computer Science