Zubair Ali
ServiceNow Specialist | Certified ServiceNow CSA & CAD | ITIL Expert | ServiceNow ITSM, ITAM, ITOM, SPM, HRSD, GRC, SecOps, AIOps | Advocate \"Learning in Public\" & PKM with Obsidian.md
- Role
- Servicenow Developer at Alstream Tech Inc
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Zubair Ali
ServiceNow Developer | CSA & CAD Certified | Transforming Enterprise Operations Through Intelligent Automation Building scalable ServiceNow solutions that bridge the gap between complex business requirements and elegant technical implementations. Currently at ALStream Tech, where I architect enterprise platforms supporting 500+ concurrent projects while maintaining 99.8% SLA compliance. What I bring to the table- 5+ years delivering end-to-end ServiceNow implementations across ITSM, ITOM, CSM, SPM/ITBM, HRSD, and custom applications - Proven track record reducing operational costs by 30-60% through intelligent automation and workflow optimization - Deep expertise in platform development using JavaScript/Glide API, Flow Designer, and App Engine Studio - Successfully integrated ServiceNow with enterprise systems (Okta, Azure AD, Jira, Splunk) achieving 99.9% data accuracy Recent wins: Implemented ML-powered ticket routing achieving 70% auto-categorization accuracy Built zero-touch provisioning system syncing employee identities Led platform upgrades from Rome to Yokohama with zero downtime Reduced employee onboarding time from 3 days to 2 hours through HRSD automation Beyond ServiceNow: My foundation in frontend development (React, JAMStack) and cloud engineering (AWS, Terraform) allows me to see the bigger picture. Currently pursuing opportunities that challenge conventional platform boundaries while delivering measurable business value. Master\'s in AI | Active in ServiceNow community | Mentoring next-gen developers Let\'s connect if you\'re passionate about leveraging ServiceNow to drive digital transformation.#ServiceNow #DigitalTransformation #PlatformEngineering #ITSM #Automation
Experience
Servicenow Developer
Aug 2024 — Present · New Brunswick, NJ, US
Platform Engineering & Architecture- Engineered enterprise SPM solution supporting $10M+ project portfolio with automated resource capacity planning and real-time analytics dashboards- Architected bidirectional integration framework between ServiceNow and enterprise systems (Azure AD, Jira, Splunk) processing 50K+ daily transactions- Implemented Predictive Intelligence models for intelligent ticket routing, reducing MTTR by 35% through ML-driven Complex Integration Development- Built event-driven architecture using Integration Hub and MID Server for real-time synchronization across hybrid cloud environments- Developed custom REST API framework with OAuth 2.0 authentication handling 100K+ API calls daily with 99.9% uptime- Created reusable integration accelerators reducing development time by 40% for subsequent Advanced Customization & Automation- Developed sophisticated Business Rules and Script Includes implementing complex approval matrices and dynamic SLA calculations- Built custom applications using App Engine Studio with advanced security models and role-based data segregation- Automated critical business workflows using Flow Designer, eliminating 30+ hours of manual processing Technical Leadership & Innovation- Spearheaded adoption of ServiceNow best practices including script optimization and platform performance tuning- Conducted platform health assessments identifying and resolving performance bottlenecks- Mentored development team on advanced scripting patterns and architectural principles- Led technical deep-dives for platform upgrades ensuring zero-defect deployments
Education
University of the Cumberlands
Master of Science - MS
2023 — 2025
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