Mohammad Sabah

About Mohammad Sabah

Visionary AI/ML Leader | 20+ Years Scaling High-Impact Engineering Teams | 2 Successful ExitsI am a seasoned technology executive with over two decades of engineering and AI leadership experience at industry-leading companies including Meta, Netflix, and Yahoo. My expertise spans building and scaling world-class engineering organizations, driving strategic product roadmaps, and pioneering cutting-edge AI/ML solutions across e-commerce, media streaming, social networks, online advertising, and HR technology.Entrepreneurial Success: Co-founded and led two startups to successful acquisitions by Workday and The Honest Company, leveraging state-of-the-art AI to solve complex personalization and smart matching challenges at scale.Engineering Leadership: Proven track record of managing engineering teams of 100+ members, driving cross-functional alignment, and delivering measurable operational efficiencies at top-tier technology companies through strategic technical leadership.Innovation & IP: Co-authored 15+ patents in AI/ML applications across multiple domains and consistently solved challenging problems using some of the world\'s largest datasets, establishing new industry benchmarks for technical excellence.My passion lies in transforming complex technical challenges into scalable business solutions while fostering collaborative, high-performing engineering cultures that drive meaningful technological advancement.

Experience

1. Senior Director of Engineering, Head of Ai-driven Communications & Automation

   GEICO

   Jan 2024 — Present

   Transforming Customer Experience Through AI InnovationWhat if every customer interaction could be perfectly personalized, instantly resolved, and genuinely delightful? That\'s the future we\'re building.As a leader at the intersection of AI, technology, and product strategy, I\'m spearheading a revolution in contact center operations that\'s redefining what exceptional customer service looks like. The Impact We\'re Creating:Seamless AI-powered conversations across voice, chat, and SMSSelf-service adoption rates that consistently exceed industry benchmarksNPS scores climbing as customer frustration plummetsIntelligent routing that connects customers to exactly the right solution, instantly Empowering Our Human Heroes:Our agents aren\'t being replaced—they\'re being supercharged. With AI-driven tools for intelligent summarization, automated Q&A, and dynamic call scoring, we\'re eliminating tedious tasks so our people can focus on what they do best: solving complex problems with empathy and expertise. Building the Future:Leading a full-stack engineering team across multiple business units, we\'re not just optimizing workflows—we\'re reimagining what\'s possible when cutting-edge technology meets human-centered design. Ready to Shape Tomorrow?We\'re looking for passionate engineers (Backend, Full-Stack, AI/ML) who want to create technology that doesn\'t just work—it wows. Engineers who believe that the best customer experiences happen when innovative AI amplifies human potential.What does the future of customer service look like to you?Let\'s connect and build it together.

Education

• Stanford University

  Machine Learning, Statistics

  2006 — 2007

• National Institute of Technology Allahabad

  Bachelor of Engineering (B.E.), Computer Science & Engineering

  1996 — 2000

• Virginia Tech

  M.S., Computer Science

  2001 — 2003

Skills

• Scalability
• Software Engineering
• Perl
• Data Science
• Artificial Intelligence
• Text Mining
• Information Retrieval
• Analytics
• Algorithms
• Mobile Applications
• Teradata
• C
• Statistical Modeling
• Sql
• Software Design
• Hive
• Big Data
• Data Mining
• Hbase
• Rest
• Hadoop
• Matlab
• Java Enterprise Edition
• Machine Learning
• C++
• Statistics
• Apache Pig
• Scala
• Spark
• R
• Software Development
• Python
• Natural Language Processing
• Java
• Web Applications
• Distributed Systems
• Computer Science
• Mapreduce