Mohammad Rayhan Ali
IT Specialist I-iv @Énergie NB Power
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WORK HISTORY
IT Specialist I-iv @Énergie NB Power
Fredericton, NB, CA
Proficient in ITSM tool administration and management such as IBM Maximo and Service Now• Manage, configure, and troubleshoot the internal cellular (SIM) network for remote NB Power users• Using Microsoft distribution point, image a new workstation\\laptop or refresh an existing one• Assist SCCM once the new update is available• Set up a new workstation for the end user and configure it• Keep in touch with service providers like Dell, Panasonic, and Microsoft about new products, technical concerns, and warranty services• Configured hardware, devices and software to set up workstations for employees• Patched software and installed new versions to eliminate security problems and protect data• Provided Tier 1,2 IT support to non-technical internal users through desk-side support services• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions• Explained technical information in clear terms to promote better understanding for non-technical users• Patiently walked individuals through basic troubleshooting tasks• Collaborated with vendors to locate replacement components and resolve advanced problems• Rolled out software updates and applied server patches to thwart threats from penetrating networks• Suggested software and hardware modifications to reduce lag time and improve overall speed• Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes• Used ticketing systems to manage and process support actions and requests• Researched product and issue resolution tactics to address customer concerns• Documented support interactions for future reference.
EDUCATION
Daffodil International University-DIU
Bachelor's degree, Computer Science
Rajshahi Polytechnich Institute
Diploma in Computer Engineering, Computer Engineering Technology/Technician
Daffodil International University-DIU
Bachelor of Science (B.Sc.) in CSE, CSE
ABOUT MOHAMMAD RAYHAN ALI
As an accomplished IT Support Professional, I am actively pursuing a position where I can effectively apply my extensive technical and professional experience to resolve challenges and ensure a stable, high-performance IT environment. I am well-equipped to contribute to your organization\'s success with a proven track record in leading IT support teams, managing corporate IT infrastructures, and working proficiently within Microsoft environments. Feel free to reach out if you recognize my potential as a strong candidate for an IT support or IT Support Team Lead role.
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