Mohammad A Rahman
Information Technology Support Analyst @Calfrac Well Services
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WORK HISTORY
Information Technology Support Analyst @Calfrac Well Services
Calgary, AB, CA
Deliver comprehensive service desk support, resolving hardware and software issues for both local and remote users, ensuring efficient IT operations. Provide expert troubleshooting and technical guidance on network connectivity, laptops, desktops, phones, tablets, wireless network access issues and other computing devices.Strong proficiency in Microsoft Operating Systems (Windows 10), system imaging (SCCM), and troubleshooting, ensuring seamless device configuration and deployment.Skilled in Office 365, including Microsoft Teams, with extensive experience supporting computer peripherals and end-user applications.Document and manage technical issues through ServiceNow, ensuring accurate and detailed problem history for future reference and compliance.Provide training on various applications, systems, and printers, enhancing user knowledge and productivity.Participate in systems testing, patch management, and the maintenance of asset databases, ensuring data accuracy and operational reliability.Manage mobile device support (Microsoft Intune) and act as a liaison with telecommunications providers for both Android and Apple products.Strong knowledge of Active Directory, ADFS, identity management, and multi-factor authentication (MFA), ensuring secure user access.
EDUCATION
National University | Bangladesh
B.Sc (Hons) Computer Science
Southern Alberta Institute of Technology (SAIT)
Post Diploma in Cyber Security Analyst (CSA)
National University | Bangladesh
M.Sc in Computer Science
SKILLS
ABOUT MOHAMMAD A RAHMAN
As a seasoned Cybersecurity Analyst with over 15 years of experience, my work revolves…
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