Mohammadrafi Rafi Bhajisahib
Director of Pmo @V-Key - Digital Identity & Mobile App Security
Signup · Get unlimited contacts
WORK HISTORY
Director of Pmo @V-Key - Digital Identity & Mobile App Security
IN
Lead global PMO operations for strategic security accounts across Singapore, Korea, Vietnam, Indonesia, Thailand, and the UK, managing regional Technical Account Managers and ensuring consistent delivery excellence.Oversee end-to-end program governance across multiple enterprise security projects, including project progress tracking, milestone management, account health monitoring, and revenue realization.Provide strategic leadership to regional Technical Account Managers, ensuring alignment with customer success goals and delivery standards across international accounts.Collaborate with legal, finance, and regional stakeholders to structure and finalize region-specific customer contracts, ensuring compliance with regulatory and banking industry requirements.Support pre-sales initiatives across regions by contributing to solution strategy, project scoping, and commercial discussions with enterprise clients.Manage key accounts in the banking and financial services sector, ensuring adherence to security, compliance, and regulatory expectations throughout engagement lifecycle.Streamline internal delivery processes to improve customer success operations, including defining workflows for incident management, escalation handling, and cross-functional coordination.Conduct regular program governance meetings to track progress, mitigate risks, and maintain alignment with customer objectives and service commitments.Lead customer escalation management, ensuring timely resolution and maintaining high levels of customer satisfaction.Partner with regional resellers and channel partners, enabling them with the knowledge and support needed to successfully deliver and support customer deployments.Engage directly with enterprise customers through strategic account visits, gathering feedback and driving internal improvements to enhance service delivery and long-term partnerships.
EDUCATION
Vellore Institute of Technology
Bachelor of Engineering - BE, Computer Science
Scrum Alliance
Certified Scrum Master, Agile
IRT Polytechnic College - India
Diploma of Education, Electrical and Electronics Engineering
SKILLS
ABOUT MOHAMMADRAFI RAFI BHAJISAHIB
Connecting with like-minded people is always worth the effort. If you believe it, you can continue reading to see if we share similar interests and thoughts.I am Mohammadrafi. B, my family\'s first graduate, attended a government school until the tenth grade and switched focus to engineering. I did my Diploma in Electrical and Electronics after my schooling. My father, seeing the interest in my engineering studies, wanted me to complete a Bachelor\'s degree in Engineering. I always respected my father, so I wanted to make his wish come true. Hence, I pursued a Bachelor of Engineering in Computer Science.It was not easy for a person who studied the state syllabus in Tamil language and followed the university syllabus in English language. My battling started here, but fortunately I had a lot of good friends around me who supported me in those struggles.One is not entitled to an offer simply because they are pursuing a degree from a reputable institution. It is 100% true in my case. Though we had enough campus recruitment, I was not so serious about getting an offer with any of those companies (i.e, I spent time playing Maxpayne, Delta Force, Need For Speed-II, The Mummy Returns, and Age of Emperors-sincerely fighting to conquer the biggest army of Gengis Khan). I did not feel bad about it as I always believed in me that I will taste the success one day.After my degree completion, I was sitting at home and started joining the job groups (as there were no job portals available) to get information about off-campus jobs. This time, I was serious with my preparations and job seeking activities (i.e, learning C Programming, OOPS and DSA). As per my friend\'s advice, I have also completed a course on software testing to boost my technical strength. As a result, I got placed with Aspire Systems, which opened a door for my software aspirations.The rest of the journey is listed below with the different project (battles) experiences, roles, and skills I have acquired during my journey. All this time, I was busy conquering the hearts of many good people: Management, Customers, Team Members. The King Never Quits.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.