Mohammad Islamuddin

About Mohammad Islamuddin

Overall 16+ years of experience including 13+ years in Pharmaceutical in Veeva CRM…

Experience

1. Manager Crm - Commercial Excellence

   Bayer

   Jul 2019 — Present

   Implemented Veeva CRM across India, trained 600+ employees on Veeva CRM\\\\n-Successfully launched POA (Plan of action) SmartWinnr tool for one of our big team\\\\n-Successfully implemented Veeva Align, Veeva Network and DMAC tool to maintain the backend data efficiently\\\\n-Build customized Veeva reports for sales reps, Managers and Cross functional team\\\\n-Acting as the Go-To-Expert for Bayer enabled modules and functionalities (e.g. Consent Capture & Management, CRM, Best-Time-to-Meet, Survey, Event Management, Align, Coaching, Engage, Free-Text including monitoring process) and able to train relevant stakeholders (e.g. Sales, Marketing, Medical).\\\\n-Responsible for testing new features / functionality enhancements in every monthly Global release - Acts as 1st level of end-user support such as troubleshooting, ticket raising for all stakeholders.\\\\n-Supports uploading or creation of Customer Surveys into the Veeva CRM environment and prepares & converts raw data into a format needed by relevant stakeholders for further analysis.\\\\n-Shares any sucess of approaches, makes suggestions on process and functionality improvements to the APAC IMCM/ Data Steward Community. Provides additional support to these Communities to further excel in iMCM execution. Aligns on Veeva configuration aspects with Regional APAC Customer Engagement Excellence and IMCM teams.\\\\n-Co-coordinating with the Global CRM team for any new implementation or enhancement in Veeva CRM\\\\n-Regular coordination with the sales Managers and Marketing team to ensure the implementation of sales force effectiveness, multichannel engagements etc.\\\\n-Customer profiling, Segmentation & Targeting exercise\\\\n-Creating analytics dashboard in Tableau & PowerBI and sharing with all stakeholders\\\\n-ICE Dashboard on CLM, Key Message Usage to see the real in clinic effectiveness\\\\n-Prepared dashboard for Consent capture, Digital engagement & SFE KPIs\\\\n-Successfully roll out CVENT in Bayer India\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Operations Management
• Recruitments
• Vendor Management
• Screening
• Employee Engagement
• Benefits Negotiation
• Training
• Outsourcing
• Technical Recruiting
• Management
• Crm
• Sap
• Business Analysis
• Team Building
• Soft Skills
• Sdlc
• Leadership
• Performance Management
• Microsoft Office
• Recruiting
• Talent Management
• Program Management
• Business Development
• Team Management
• Management Information Systems (Mis)
• Applicant Tracking Systems
• C
• Talent Acquisition
• Mis