Farhan Madhwala

About Farhan Madhwala

PMP and Prince 2 certified -experience in Shared Services & BPO across Program/Transition Management, Operations Leadership, Service Delivery, and Business Analysis. Proven expertise in managing end-to-end global BPO transitions – Rebadges, Vendor to Vendor, First Time Outsourcer, setting up PMOs for captives and delivering large-scale change programs. Exposure in managing large scale complex transition deals - 40+ global transitions (ranging from <$0.5m to $197m TCV each). Successfully transitioned FTEs across 6 geographies, handling a combined TCV of $460M+.Skilled in leading multi-geo operations, ensuring contract compliance, SLA adherence and driving sustainable productivity improvements.

Experience

1. Program Manager - Transitions

   Cognizant

   Jul 2022 — Present · IN

   18 years of experience with Shared Service & BPO across Transition / Program Manager, Business Analysts, Operations & Service Delivery lead roles. Exposure of managing BPO transitions globally across multiple scope & Line of Business. Worked on high complex transitions End-to-End cycle, Solutioning (RFP’s), Budgeting, planning, FTE’s transitioned) Exposure with first-time outsourcing clients, rebadges, Vendor to Vendor, decoupling. Led Process Improvements (Lean Process Reengineering), RPA & Change Management Programs. Project Manager Staff Aug role with client’s GBS setting up Project Management Office Service Delivery Lead managing multi geo teams.

Education

• University of Mumbai

  Bachelor in Commerce, Management Accounting

  2000 — 2005

Skills

• Valuation
• Business Analysis
• Valautions Control
• Risk Management
• P&L
• Middle Office
• Investment Banking
• Product Control
• Reconciliations
• Fixed Income
• Data Analysis
• Fx
• Swaps