Mohammad B.

Help Desk Technician @Nauticon Office Solutions

Gaithersburg, MD, US

Administered Microsoft 365, Active Directory and Azure AD environments, including user provisioning, licensemanagement, SharePoint, Teams, and Exchange Online; implemented Conditional Access policies, DUO MFA,and RBAC to enforce secure authentication and compliance. Delivered Tier 1–2 technical support across multiple client environments, resolving issues related to VPNconnectivity, printer setup, network performance, software errors, and hardware diagnostics. Troubleshot and resolved issues related to Windows OS, Microsoft Office applications, and user accountmanagement in Active Directory and Microsoft 365, ensuring minimal downtime and user disruption. Monitored and secured endpoints using SentinelOne, Huntress and Webroot, performing threat detection,remediation, and reporting to reduce malware incidents and improve overall endpoint hygiene. Managed email security and threat prevention through Proofpoint, configuring spam filtering, phishing protection,and quarantine policies to safeguard user communications and reduce false positives. Utilized Virustotal and other threat intelligence platforms to analyze suspicious files and URLs, contributing toincident response workflows and enhancing threat attribution capabilities. Configured and supported Cisco Meraki firewalls, wireless access points, and point-to-site VPNs, diagnosingconnectivity issues and applying secure network configurations for remote and on-site users. Monitored network performance and device health using Auvik, identifying anomalies and proactively resolvingissues to maintain uptime and enforce network segmentation. Implemented and maintained backup and disaster recovery solutions using Datto and CrashPlan, validating restorepoints and ensuring business continuity across client systems. Assisted in the installation, configuration, and maintenance of hardware and software systems, including servers,workstations, and network devices.

Western Governors University

Bachelor of Applied Science - BASc

Midwood High School

Advanced Regents Diploma

Community College of Baltimore County

Associate of Science - AS