Mohammad Ashfaq

About Mohammad Ashfaq

Dedicated and results-oriented Customer Success Manager with over 7.5 years of experience in SaaS and technology companies. Proven track record in fostering client relationships, ensuring product adoption, and driving value realization. Adept at analyzing customer needs, developing strategic plans, and delivering impactful solutions. Seeking to contribute expertise in customer success, relationship management, and strategic collaboration to a dynamic team. Recognized for exceptional communication skills, problem-solving abilities, and a proactive approach to achieving client satisfaction and business goals.

Experience

1. Customer Sucess

   Fleetx.Ai

   Oct 2019 — Present

   Responsible for an assigned pool of large and medium accounts from diversified industries.\\\\n\\\\n. Identify key staff in client companies to cultivate profitable relationships.\\\\n\\\\n. Understand customer requirements and co-ordinate with tech team to get the resolution.\\\\n\\\\n. Identify new sales opportunities within existing accounts to retain a client-account.\\\\n\\\\n. Work collaboratively with the sales team members to achieve team targets.\\\\n\\\\n. Promote high-quality sales, supply and customer service processes.\\\\n\\\\n• Actively cross functioning with internal and external teams.\\\\n\\\\n•Understand and analyze customer’s business needs, technical requirements and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities\\\\n\\\\n• Maximizing annual recurring revenue.\\\\n\\\\n•Ensure customer satisfaction and arrest churn\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Osmania University

  MBA, Marketing

  2014 — 2016

• Osmania University

  Bachelor's degree, Computer Science

  2011 — 2014