Mohammad Ali Noor

Sr Engineer, IT Service Experience, Corp IT @GoTo

Dresden, DE

Determines methods and procedures on new assignments and coordinate activities of other personnel. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. The day-to-day operation of the Problem Management process, i.e- facilitating and ensuring the execution of tasks Addressing and resolving issues with process operation and execution Securing and assigning required resources to perform Problem Management activities The proactive identification of trends and potential Problems from Incident and Problem data Reviewing proposed Problems from other processes such as Incident, Capacity, and Availability Management, and interface as needed Monitoring progress of Problems and Known Errors Ensuring target resolution times are met Ensuring that sufficient communication is provided to the customer regarding the progress of Problems and their resolutions Chairing Problem Management meetings to review outstanding problems and resolutions Guiding and assisting support staff in delivering workarounds and/or permanent fixes Reviewing and approving proposed workaround

American International University-Bangladesh

Bachelor of Science (B.Sc), Electrical & Electronics Engineering(EEE), Faculty of Engineering

Technische Universität Dresden

Master of Science (M.Sc.), Organic and Molecular Electronics

Technische Universität Dresden

Master of Science (M.Sc.), Distribritued Systems Engineering, Faculty of Computer Science