Mohammad Bhanpurwala

About Mohammad Bhanpurwala

At Gupshup, our team is dedicated to pushing the boundaries of customer success, harnessing my MBA and Engineering expertise to ensure exceptional service and retention. We excel in providing comprehensive technical support and product education, enabling customers to fully leverage our offerings for their success.Our goal is clear: to consistently exceed expectations through innovative solutions and a deep understanding of customer needs in the dynamic tech landscape.

Experience

1. Senior Customer Success Executive

   Gupshup

   Oct 2022 — Present

   Managed end-to-end customer success lifecycle for B2B partners using Gupshup’s SaaS platform for WhatsApp Business API, including onboarding, activation, and growth.>>Delivered strategic guidance to partners on implementing advanced WhatsApp solutions such as Click-to-WhatsApp (CTX), WhatsApp Voice, and MM Lite.>>Led technical onboarding including Business Manager mapping, WABA creation, webhook integration, message template approvals, and partner platform training.>>Worked closely with partners in BFSI, e-commerce, travel, and edtech to implement high-impact use cases such as customer support automation, lead qualification, and real-time notifications.>>Coordinated with internal Product, Engineering, and Meta Policy teams to troubleshoot integration issues and ensure adherence to Meta’s evolving compliance framework.>>Maintained strong relationships with strategic accounts, ensuring retention, renewals, and growth in messaging volume and platform adoption.>>Created scalable documentation, onboarding guides, and playbooks to support self-service onboarding and partner enablement.

Education

• Karmaveer Bhaurao Patil College of Engineering and Polytechnic

  Diploma, Computer Engineering

  2014 — 2017

• Shah And Anchor Kutchhi Engineering College

  Bachelor of Engineering - BE, Computer Engineering

  2017 — 2020

• DY Patil Institute of Distance Learning

  Master of Business Administration - MBA

• Nirmala Convent High School Satara.

  Secondary School.

  2008 — 2014