Mohammad Zabir
Principal System Engineer || Senior Technical Associate || Stakeholder Management || Incident Management
- Role
- Principal System Engineer at Innova Solutions
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohammad Zabir
Dynamic Technical Research Analyst with over 7 years of experience, excelling in incidentmanagement and data analysis. Proven ability to lead teams and collaborate acrossdepartments to resolve complex issues efficiently. Adept in utilizing tools such asServiceNow and JIRA to enhance operational performance and deliver insightful datatrends. Strong skills in auditing and critical thinking drive effective decision-making andimprove internal processes. Committed to leveraging analytical expertise to supportbusiness operations and elevate user experience.Dynamic Technical Research Analyst, Incident Management, Data Analysis, Critical Thinking, Problem-Solving, Business Operations, Decision-Making, Internal Process Improvement, User Experience Enhancement, Cross-Functional Collaboration, Stakeholder Communication, ServiceNow, JIRA, ITSM, SQL, Power BI, Tableau, Data Visualization, Reporting & Dashboards, Workflow Automation, Scripting, Python, JavaScript, ITIL Framework, Root Cause Analysis, Agile Methodologies, Scrum, Incident Response, Change Management, Problem Management, Risk Assessment, Escalation Handling, Performance Monitoring, Service Level Agreement Compliance, Post-Incident Review, Trend Analysis, Metrics & KPIs, Data Interpretation, Forecasting, Predictive Analytics, Operational Efficiency, Process Optimization, Auditing, Compliance, Team Leadership, Stakeholder Engagement, Cross-Departmental Coordination, Training, Mentorship, Strategic Planning, Communication Skills, Presentation Skills.
Experience
Principal System Engineer
Feb 2025 — Present · Hyderabad, IN
Conduct regular monitoring of the cloud infrastructure. Maintaining FCR for the issues reported by the users regarding the devices and cloud issues. Working as a paging associate for the Major incident management team. Identifying scope of automation and proposing automation ideas. Managing the knowledge base for the service desk team and end users.
Education
Institute of Professional Studies and Research (IPSAR), Cuttack
BCA, Computer Science
2013 — 2017
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