Mohammad Yusuf
Senior Executive @Flipkart
Signup · Get unlimited contacts
WORK HISTORY
Senior Executive @Flipkart
Working in the Customer Experience (CX) Audit Team, I have been actively involved in ensuring seamless operations and delivering the best service experience to customers & managing 15+ hubs under my supervision. Key Responsibilities:Conducting audits of cx metrices in multiple hubs to ensure accuracy and quality.Identifying and resolving process gaps affecting customer satisfaction.Reporting daily audit findings to improve operational efficiency.Ensuring compliance with Flipkart’s SOPs.Auditing customer interactions and service qualityMonitoring compliance with SOPs and operational standardsReviewing last-mile delivery issues, APF/P0 shipments, delays, and escalationsAnalyzing root causes and recommending actionable improvementsCoordinating with cross-functional teams (Ops, WM, HMT, Hub teams)Ensuring seamless, efficient, and customer-centric operations This role has enhanced my skills in: Attention to Detail Analytical Problem-Solving Effective Communication Team Collaboration Process Improvement MindsetGrateful to be a part of Flipkart’s journey in delivering happiness to millions of customers!#CXAuditor #Flipkart #CustomerExperience #Operations #Audit #Ecommerce #LearningAndGrowth #ProcessExcellence #Teamwork
EDUCATION
SHRI RAMSWAROOP MEMORIAL UNIVERSITY
Bachelor of Business Administration - BBA, Business/Commerce, General
ABOUT MOHAMMAD YUSUF
Experienced Expert with a demonstrated history of working for almost 5.8 years in the field of operations & also having experience in the First & Last mile operations, B2C industry, and Background verification industry (BGV). Skilled in Operations Management, MS-Office, leadership, Fleet management, and Vendor Management. Strong operations professional with a Bachelor of Business Administration - BBA focused in Operations and Finance from Shri Ramswaroop Memorial University.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.