Mohammad Wasiq Khan
Entry Level Full-Stack web developer | MERN Stack | C++ | Python | SPS Associate @ Amazon | MCA @ Manipal University Jaipur
- Role
- Sps Associate at Amazon
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Mohammad Wasiq Khan
Hey there, this is Mohammad Wasiq Khan, Entry level Full-Stack Web Developer…
Experience
Sps Associate
May 2022 — Present · New Delhi, IN
Served as the primary point of contact for global Amazon sellers via chat, and email, resolving queries within strict SLA timelines. Managed concurrent chat/email cases while adhering to SLAs, boosting team productivity by 20% through process improvements.2. Resolved 50+ daily complex technical queries for global sellers using critical thinking and SOPs, maintaining 95% satisfaction.3. Demonstrated strong communication, empathy, and relationship-building skills to enhance seller satisfaction.4. Leveraged data interpretation to troubleshoot seller onboarding issues, reducing resolution time by 30%.5. Ensured 100% compliance with data security policies and contributed to a positive team environment.
Education
Mahatama Jyotiba Phule Rohikhand University, Bareilly
B.Sc
2018 — 2021
Manipal University Jaipur
Master of Computer Applications - MCA
2023 — 2025
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