Mohammad Wahiduzzaman
Network and Technology Operations Engineer 2, Gts2 @Arctic Wolf
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WORK HISTORY
Network and Technology Operations Engineer 2, Gts2 @Arctic Wolf
Waterloo, ON, CA
Analyze and troubleshoot incoming alerts, collaborating with developers to address critical issues promptly.• Provide troubleshooting for applications, services, and infrastructure; handle escalated problems effectively.• Leverage data-driven insights and analytical techniques to analyze complex technical problems, identifying patterns and actionable recommendations.• Participate in on-call rotation, root cause analysis, and post-incident reviews.• Collaborate with Product and Engineering teams by continuously sharing insights on service performance, user friction, and experience trends.• Proactively monitor service performance, analyze data, and identify potential issues before impacting user experience.
EDUCATION
Conestoga College
Postgraduate Diploma, Information Technology Network Security
North South University
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
Niagara College
College Graduate Certificate, Electrical Techniques
ABOUT MOHAMMAD WAHIDUZZAMAN
I am a dedicated and results-driven professional with a passion for Information Technology and a strong desire to excel. I aim to secure a challenging role within an organization that allows me to leverage my diverse skill set, experience, and enthusiasm for technology. I am committed to contributing to personal and organizational growth while continuously expanding my knowledge and expertise.I am enthusiastic about harnessing my skills and experiences to contribute to innovative IT projects and collaborate with dynamic teams. Let\'s connect and explore how I can be an asset to your organization\'s growth and success.
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