Mohammad Siraj
Technical Support Manager | SaaS | Cloud Platforms | Driving Customer Satisfaction
- Role
- Sr Technical Support Engineering Manager at Tech Mahindra
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mohammad Siraj
Seasoned Technical Support Manager with 15+ years of progressive experience in the IT…
Experience
Sr Technical Support Engineering Manager
Apr 2022 — Present
Led a 21-member global support team (12 offshore, 9 onshore), increasing issue resolution speed by 30% through targeted coaching initiatives and strategic SOP improvements.Led JIRA-based incident triage and resolution, personally addressing critical incidents with zero SLA breaches.
Education
National University
B.Sc
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