Mohammad Shoaib Khan
Immediately Available | Production Support | Linux | SQL | Dynatrace | Oracle | ServiceNow | ITIL | Incident Management | Problem Solving | 5+ Years in Enterprise IT
- Role
- Senior Engineer at Ascendion
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammad Shoaib Khan
I am a dedicated and detail-oriented Production Support Engineer with over 5.4 years of experience ensuring high system availability, application stability, and excellent user experience in fast-paced IT environments. I specialize in incident management, root cause analysis, and proactive monitoring using tools like Dynatrace, AppDynamics, ServiceNow, and Oracle. Key Skills & Tools: • OS: Linux & Windows • Monitoring: Dynatrace, AppDynamics • Ticketing & ITSM: ServiceNow, JIRA • Database: Oracle • ITIL-aligned Incident & Problem Management • Strong communication with cross-functional teamsI’ve worked with organizations like Ascendion, Wipro, and Clover Infotech, supporting business-critical applications across banking and enterprise domains. My focus is on ensuring smooth operations, minimizing downtime, and resolving issues with urgency and ownership. I am currently seeking a new opportunity in Application/Production Support and am available to join immediately. Let’s connect if you’re hiring or know of roles where my skills can add value.
Experience
Senior Engineer
Jun 2024 — Present · Mumbai, IN
Application Monitoring and Maintenance - Monitor application performance and ensure uptime- Conduct regular maintenance and updates to software applications.2. Incident Management - Identify, diagnose, and resolve application issues- Document and track issues and resolutions in an incident management system.3. User Support - Provide technical support to end-users- Handle user queries and troubleshoot issues promptly.4. Problem Management - Analyze recurring issues and identify root causes.5. Collaboration with Development Teams - Work closely with developers to resolve complex issues- Provide feedback to the development team on user experiences and bugs.6. Automation and Scripting - Develop scripts and tools to automate routine tasks and improve efficiency.7. Disaster Recovery - Develop and test disaster recovery plans- Ensure data backup and recovery processes are in place and functional.
Education
University of Mumbai
Master of Science - MS
2019 — 2021
University of Mumbai
Bachelor of Science - BS
2015 — 2018
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