Mohammad Shavez Alam
Quality Analyst Tele performance | Driving Quality Improvements
- Role
- Qualityanalyst at TP
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Qualityanalyst
May 2025 — Present · Lucknow, IN
Quality Analyst – Process | Driving Operational Excellence Through Data & InsightAs a Quality Analyst specializing in process improvement, I ensure that business operations align with defined quality standards and continuous improvement goals. My role focuses on analyzing workflows, identifying inefficiencies, and collaborating with cross-functional teams to enhance process performance and customer satisfaction.Key Responsibilities:Monitor and audit process adherence across teams to ensure compliance with SOPs and quality benchmarks.Conduct root cause analysis and implement corrective/preventive actions to minimize errors.Use data-driven insights to recommend process optimizations and drive measurable improvements.Develop and maintain documentation for quality standards and best practices.Collaborate with operations, training, and leadership to uphold a culture of continuous improvement.
Education
University of Lucknow
Bachelor of Commerce - BCom, Business/Commerce, General
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