Mohammad Saif
operation management
- Role
- Quality Analyst at Digit Insurance
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
Experience
Quality Analyst
Nov 2024 — Present · Indore, IN
Key Responsibilities:Conduct daily audits of customer interactions and processes across various Lines of Business (LOBs) to ensure compliance with quality standards.Provide timely and constructive feedback to agents based on audit observations.Facilitate daily feedback and coaching sessions to improve agent performance and service quality.Perform Root Cause Analysis (RCA) to identify recurring issues and recommend actionable solutions.Monitor and analyze daily data to drive performance improvements and support business goals.Collaborate with agents to improve conversion rates through data-driven insights and coaching.Organize and lead sessions focused on data manipulation and performance interpretation.Handle and support team-related operations, ensuring effective communication and collaboration.Conduct daily briefings to align teams with current goals, updates, and performance metrics.Create and maintain dashboards tracking sales and quality performance indicators for strategic insights and reporting.Audit and analyze relationships (internal and external) to ensure customer satisfaction and process efficiency.
Education
Truba Institute of Engineering & Information Technology, Karod-Gandhi Nagar By-Pass Road, Bhopal-462036
Bechlor of Engineering
2016 — 2020
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