Mohammad S.
Manager Business Operations & Customer Success@JioHaptik | Business Analytics,Project Management & Gen AI Strategy | Driving Retention & Expansion
- Role
- Customer Success Manager at Haptik
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohammad S.
I’m a Customer Success leader with 6+ years of experience driving enterprise growth, retention, and AI-led transformation across SaaS, BFSI, Retail, Gaming, and Consumer industries.What I do best:Own and scale ₹6.8+ Cr ARR enterprise portfolios with a proven 98% retention rate and strong NRRLead and mentor high-performing analyst teams (5+), driving execution excellence and career growthPartner with CXOs and senior stakeholders to align business objectives with product and automation strategyDrive account expansion, churn prevention, and long-term value realizationTranslate complex data into clear executive insights through MBRs, QBRs, and business reviewsCollaborate cross-functionally with Product, Engineering, Sales, and Support to deliver measurable outcomesEnterprise impact & scale:Improved automation adoption to 85%+Optimized user journeys, funnels, bot performance, and CSAT/NPSDelivered data-backed recommendations through A/B testing and campaign analyticsManaged marquee clients including Kotak Life, Kissht,Al Futtaim, Varun Beverages, CEAT, Whirlpool, Brother International, Greenply, Prime Health, Phoenix Malls, HP and Bandhan Life InsuranceTools & strengths:Business Intelligence: Power BI, Google Looker Studio, SQL, Excel (Power Query & Data Modelling)Platforms & Ops: Kibana, Jira, PostmanStrong foundation in Python for Data AnalyticsCore strengths in stakeholder management, strategic planning, people leadership, and executionRecognition:All-Star Annual Award for exceptional performanceCEO Appreciation Letter for driving KPI excellence for Max Life & Kotak Life2nd Place in a Gen AI Analytics Product CompetitionI’m passionate about building scalable success frameworks, leveraging data, automation, and conversational AI to deliver predictable growth and enterprise value.
Experience
Customer Success Manager
Dec 2021 — Present · Mumbai, IN
Education
Atharva College Of Engineering
BE - Bachelor of Engineering, Electrical Engineering
Prolific System and Technologies
Post Graduate Diploma in Industrial Automation , Industrial Automation
2018 — 2019
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Information technology and Business Analytics
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