Mohammad R.

out of Hours Service Supervisor @Bardoc

Bury, GB

Managed Out of Hours Primary Healthcare service, overseeing doctors, nurses, call handlers, drivers, and receptionists- Handled medication management, including dispensing drugs to GP\'s- Ensured timely patient care through effective communication with healthcare professionals. Responded to urgent medical or dental calls, inputting details accurately, and assessing case priorities. Worked under pressure, maintained composure, and coordinated emergency responses when necessary- Addressed conflicts, managed difficult patients, resolved complaints, and diffused challenging situations- Conducted initial triage assessments to assess referral urgency and appropriateness, optimizing resource allocation and prioritization- Served as the first point of contact for clinician needs during system failures, providing essential support- Maintained precise and confidential records of patient assessments, treatment plans, and outcomes, ensuring compliance with privacy regulations. Utilized electronic record-keeping systems for accuracy.

The University of Bolton

Bachelor of Laws - LLB, Law

University of Lancashire

Airline/Commercial/Professional Pilot and Flight Crew

Rochdale Sixth Form College

Physical Sciences