Mohammad Odeh
Business Development Leader
- Role
- Manager, Customer Care Manager at American Airlines
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Mohammad Odeh
Hello. Mohammad, here. I’m a motivated and accomplished Business Development leader…
Experience
Manager, Customer Care Manager
Sep 2008 — Present
Lead a team of 24 employees (Travel Professionals) to ensure quality standards are met. • Guide my Travel Professionals exceed company’s performance goals while increasing revenue. • Coach employees how to elevate customer’s experience and meet regulatory requirements. • Serve as the first point of contact for customers inquiring about tickets and flight information. • Deliver sales, demonstrating expertise in the sales cycle. • Collaborate with other department managers to improve daily operations. • Guide new hires with best practices and troubleshooting. • Conduct audits to inspect and maintain quality standards. • Ensure phone call quality to deliver outstanding customer service. • Attend conferences and seminars for continuous professional development.• Successfully meet KPIs for call times.
Education
Saint Petersburg State University
Master Of Science in Economics, International Economic Relations
South University
Advanced Accounting Course.
Skills
- Marketing
- Project Management
- International Business Management
- Occupational Health
- Environmental Awareness
- Sales Management
- Customer Service
- New Business Development
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