Mohammad N. R. Bhuiyan

Information Technology Site Manager @IntelliDyne, LLC

Arlington, VA, US

Monitor and track tickets through a CRM to ensure that SLAs are met and high-quality customer service is maintained.•Develop a professional working relationship with the customer to better understand business needs.•Coordinate and consult with Customers, Engineering, Leadership, vendors, and team members to meet project requirements.•Advise management and leadership of potential risks that may have an impact on the customer base and operating environment.•Delegate and manage all projects related to sites.