Mohammad Mustafa Tamboli
Major Incident Manager & Incident Manager | ITSM | ServiceNow & ITIL | Escalation Handling | Reporting Expert | Driving operational Excellence at Wipro
- Role
- Major Incident Manager at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mohammad Mustafa Tamboli
I am an experienced Sr Technical support Engineer with over 2 years in the field of…
Experience
Major Incident Manager
Aug 2022 — Present · Pune, IN
Roles and Responsibilities:Managing major incidents (P1 & P2) to minimize business impact andensure service restoration within agreed-upon SLAs.Establish clear communication channels and escalation procedures tofacilitate timely and effective communication with stakeholders, includingsenior management, technical teams, and business units.Creating technical bridge and engaging required technical teams totroubleshoot the issue.Also have knowledge in Solar-winds monitoring tool.Creating Major Incident Report when incident gets resolved.Ensured that Incident records were fully updated prior to handover toProblem Management, facilitating seamless transition and continuity ofactions.SIAM level 1Maintained various trackers and ensured regular updates to accuratelytrack incident progress and status.Worked on process improvement.
Education
Anjuman Khairul Islams Poona College of Arts, Science & Commerce, Pune
12th
2014 — 2016
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