Mohammad Muqueed
Senior Ongoing Monitoring Analyst @Tide
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WORK HISTORY
Senior Ongoing Monitoring Analyst @Tide
Hyderabad, IN
Being a Senior Ongoing monitoring analyst my roles and responsibilities are:Using the hotline channel as a mechanism for escalation in order to lessen customer complaintsResponding to inquiries about CEO escalation.Engaging in proactive and transparent bank audit calls.Answering the questions from analysts and offering advice on how to make the right decision.Interacting with different kustomer queues and allocating them to a team in order to reduce thevolume of kustomer application.Completing tasks from the analyst\'s point of view in order to fulfill daily output volumes withinSLA.Engaging in proactive communication with the product support team to simplify tasks and meetSLA requirements.Allocating open cases on a daily basis in accordance with ROTA to reduce kustomer applicationvolumes.Actively participating on the Jira board to inform the team when new alerts are generated.Taking an active role in the buddy up session when new hires arrive.Focusing on SLA guidelines to lessen my team\'s and my own SLA violations.Actively taking part in a number of projects, including ML Alerts, ORA, NREDD, and many more.
EDUCATION
Palamuru University, Mahabubnagar
Bachelor of Commerce - BCom, Accounting and Computer Science
SKILLS
ABOUT MOHAMMAD MUQUEED
Experienced Anti-Money Laundering Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, and Microsoft Office. Strong finance professional graduated from gurunanak institute of technical campus hyderabad.
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