Mohammad Munis

About Mohammad Munis

Data Analyst with a strong focus on e-commerce analytics and performance optimization. I specialize in analyzing sales trends, customer behavior, and operational metrics to drive data-informed decisions. Proficient in SQL, Python and Excel, with experience in building dashboards, automating reports, and integrating multi-source datasets. I’m passionate about uncovering insights, improving workflows, and delivering clear, impactful visualizations to support strategic business goals.

Experience

1. Data Analyst

   Electronic Express

   Mar 2024 — Present · Nashville, TN, US

   Collaborated with cross-functional teams including product managers, service coordinators, and returns specialists to gather analytical requirements and design data-driven solutions for warranty and return operations.Analyzed warranty claims, return reasons, and repair request data to identify trends, improve processing efficiency, and support operational decision-making.Developed real-time dashboards and interactive visualizations to monitor key KPIs such as return rates, warranty vs. repair cost ratios, and department-level performance.Maintained and enhanced internal claim systems, integrating analytics features and improving data capture for better downstream reporting and insight generation.Built a claim verification portal and backend APIs using Node.js and MySQL, enabling teams to validate claims, track statuses, and reduce processing time.Integrated in-store drop-off return scheduling into the customer-facing portal and analyzed usage data to optimize logistics workflows and reduce return handling time.Automated internal reporting processes using Python and SQL, improving data accuracy and saving significant manual hours across departments.Provided analytical support to the returns department by building tools to track incoming products, measure return trends, and identify areas to improve customer service.Partnered with business stakeholders to translate operational challenges into measurable analytics projects, improving both visibility and data literacy within non-technical teams.

Education

• New York Institute of Technology

  Master's degree

  2021 — 2023

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor's degree

  2017 — 2021