Mohammad Muktada Hussain
Dynamic and results-driven Workforce Management (WFM) leader with rich experience in Forecasting, Scheduling, Capacity planning, and Real-time management.
- Role
- Program Manager Wfm at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohammad Muktada Hussain
Dynamic Workforce Management (WFM) professional with expertise in demand volume…
Experience
Program Manager Wfm
Aug 2024 — Present · Bengaluru, IN
Realigned forecast and schedules regularly to meet SLA targets across APAC and EMEA regions.• Managed weekly/monthly capacity planning to estimate hiring requirements and communicated recommendations to leadership.• Calculated and validated forecast accuracy at interval, daily, and weekly levels using historical and real-time data trends.• Created schedules in Excel and Aspect, Verint (Vibe) & Nice(IEX) WFM based on volume patterns and interval-level demand.• Maintained consistent coordination with site operations, technology teams and leadership for performance updates and contingency planning.• Designed and executed employee rotation plans and participated in shift bid exercises for frontline teams.
Education
Constancia School
High School Diploma, Business/Commerce, General
Shri Guru Ram Rai Public School - India
PUC, Business/Commerce, General
Dr. C. V. Raman University, Kota Bilaspur
BCom - Bachelor of Commerce, Business/Commerce, General
2012 — 2014
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