Mohammad Mearaj A.

IT Dt & a Network Service Analyst @Louis Dreyfus Company

Gurugram, IN

Responsible for high-quality and on-time delivery of all technical deliverables of the Customer Project.* Providing Tier-2 Support on Layer 2, and Enterprise Network line of Louis Dreyfus Company- Troubleshooting technical issues for Global Customers.* Supports all technical aspects of the project and delivers high customer satisfaction with CISCO products and solutions.* Monitoring all traffic LAN & WAN in Orion SolarWinds and the system dashboard.* Managing & upgrading the Network Security Firewall Management Platforms- FortiGate.* Coordinating with different network support teams on change, rollout, and upgrade of the FortiGate Firewall Management Platforms.* Vendor Management: Manage and ensure that IT assets and services requirements are properly communicated, negotiated and delivered from vendors. Service level agreements are adhered by vendor* Knowledge of POA preparation & implement Configuration, update HLD & LLD documents.* Experience in upgrade/update OS or Firmware, High availability, Configuration, and troubleshooting skills on security devices.* Making sure that security policies are updated on time and are always up to date.* Investigating all ports and interfaces health issues for the routers and switches connectivity with customers to agree on speed, duplex, and bandwidth.* Provide technical expertise and support for network devices and security peripherals including Cisco routers, switches, and FortiGate Firewall.* Organize and monitor the helpdesk servicing and support of all IT services and applications are in line with the agreed SLA

Indira Gandhi National Open University

Master of Computer Applications - MCA

Lalit Narayan Mithila University, Darbhanga

Bachelor of Science - BS