Mohammad Malli

Critical Environment Field Service Engineer @Microsoft

CA

Maximized uptime and operational efficiency across leased data centers by overseeing daily operations and maintenance of critical infrastructure.• Ensured strict adherence to service-level agreements (SLAs), compliance standards, and data center business unit policies.• Collaborated with cross-functional teams and external partners to execute complex tasks and projects with precision and accountability.• Managed programs within scope and budget, demonstrating a strong focus on cost control and operational excellence.• Promoted a strong safety and security culture by strictly following protocols and quickly addressing any issues or incidents.• Participated in Root Cause Analysis (RCA) processes to identify and mitigate recurring issues, contributing to a year-over-year reduction in high-impact and human-error incidents.• Supported the implementation of Emergency Preparedness and Response plans, serving as a key escalation point for facilities-related issues.• Led the coordination and execution of CE audits and compliance verifications, ensuring accurate and timely reporting.• Fostered strong working relationships with Engineering Groups (EGs) and landlord partners, contributing to Monthly and Quarterly Business Reviews (MBRs, QBRs)