Mohammad Khan

WORK HISTORY

EDUCATION

ABOUT MOHAMMAD KHAN

I am a highly qualified Service Desk Analyst /Help Desk support with more than 5 years of Experience and Dozens of Certifications. At my previous position at KidsHelpPhone, my User professional Specialist work involves Laptop Users, staff, and Administration Phone calls, Chatting, E-mail, Voice mail, and Walks to assist them with IT related (MS Office365, MS Outlook, Browsers, WIFI, Password setting up, VPN, Applications) issues. Many times, I am able to help end-users power-cycle modems by walking them through a step-by-step process to help them avoid having to send out a technician. I have excellent telephone skills and can assist people courteously and patiently even when they are frustrated. Having garnered experience as a Service Desk Analyst I am now ready to move on to the largest medical facility provider in Canada. My technical abilities and hard work present me as an exceptional candidate. I am able to solve problems due to my superior critical thinking abilities. I ask that you strongly consider me for the Service Desk Analyst position. Also, have a great experience with Freshdesk and Cherwell ticketing systems. I have a BS degree in computer science with various Certifications in IT, and more than five years of experience as a proficient customer-savvy Service Desk Analyst. I am highly trained in finding technical answers, answering questions quickly, and ensuring that customers get back to enjoying their computer systems and programs as soon as possible. My specialty is high-end product support and I have worked for both consumers as well as for vendors. I have a wide array of hands-on experience in all computer-specialized solutions and tools, and this coupled with the fact that I have great interpersonal skills-makes me the best choice for your position. I am industrious, Diligent, Resilient self-motivated, Quick Lerner, Resource full, and computer-centric.