Mohammad Kaif
Customer Service Rep at HCLTech | Problem-Solver | Skilled in CRM Tools & Client Communication
- Role
- Senior Technical Support Associate at Tech Mahindra
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohammad Kaif
I am a seasoned Customer Service Representative at HCLTech, supporting Pearson VUE’s global exam clients. With 2+ years of international voice process experience and proficiency in CRM, I resolve queries efficiently while maintaining SLA compliance and delivering excellent customer experience. I\'m seeking roles that further strengthen my communication, leadership, and client-handling expertise.
Experience
Senior Technical Support Associate
Sep 2025 — Present · Noida, IN
Education
Z. A. Islamia P.G. College
Bachelor of Business Administration, Business, Management, Marketing, and Related Support Services
Bihar School Examination Board (BSEB)
High School Diploma
2020 — 2022
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