Mohammad Junaid Alam

Fraud Specialist @Barclays UK

Northamptonshire, GB

Review customer data logs to investigate suspicious debit/credit card transactions; specialise is Merchant Disputes, Fraud Disputes, ATM Disputes-Conduct risk assessment, perform in-depth fraud assessments on individual customer accounts and transactions-Draft final response letter and prepare reports of investigation findings whilst utilising deductive reasoning and analytical thinking-Manage a regular caseload of 15+ investigations, work to a high standard, meeting strict time-frames whilst working under pressure-Communicate directly with customers as part of ongoing fraud investigations via telephony with potential victims of fraud to establish circumstances and additional information, before providing a fair and logical decision, with supporting rationale.

National Institute of Open Schooling

Diploma in Elementary Education, Education

Sheffield Hallam University

Master's degree, Business Enterprise

National Institute of Business Management

Masters of Business Administration, Financial Management and Human Resource Management

Alpine Institute of Paramedical Science, Dehradun, India

Bachelor Of Science ( Hotel Management and Applied Nutrition), Degree in Hotel Management and Applied Nutrition

GTBP, School

Senior School Certification Examination, Arts