Mohammad Javed

About Mohammad Javed

Arabic IT Help Desk responsible for maintaining customers\'…

Experience

1. Senior Analyst (IT Engineer) at Hcl Technologies (Dealing with Emea)

   HCLTech

   Dec 2022 — Present · Lucknow, IN

   Arabic IT Help for maintaining customers\' relationships with the company, providing answers to customers\' questions and other needs related to technical support.responsible for a variety of duties in the company, depending on the products or services for which they provide assistance.the main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.capable of using particular software programs, as well as possess the ability to type.A polite and professional phone manner is necessary,troubleshoot customers\' problems and, at times, deal with angry and upset customers.able to sit for long periods of time and answer multiline Help Desk Specialist Tasks Install and update desktops, laptops, PDAs, peripherals, networks, and related software- Troubleshoot all information technology issues, including software, hardware, and networking- Managing and troubleshooting all Operating Systems problems- Working on a Servicedesk environment- Installing and configuring computer hardware operating systems and applications- Monitoring and maintaining computer systems and networks- Talking staff/clients through a series of actions, either face to face or over the telephone- Troubleshooting system and network problems and diagnosing and solving hardware/software faults- Replacing parts as required- Setting up new users’ accounts and profiles and dealing with password issues- Working continuously on a task until completion (or referral to third parties, if appropriate)- Prioritizing and managing many open cases at one timePlease contact me: m••••••••@gmail.comMobile no +91••••••••62

Education

• Darul Uloom Nadwatul Ulama Lucknow

  Aalmiyat

  2015 — 2018