Mohammad Jahed Hussain

Health Advisor @DHU Healthcare

Oldbury, GB

Answer high volumes of urgent and non-urgent medical calls professionally and empathetically.• Use the NHS Pathways clinical decision support system to assess patient symptoms and determine appropriate care pathways.• Provide self-care advice or refer callers to appropriate services, including GP out-of-hours, urgent treatment centres, or community care teams.• Remain calm under pressure while managing emotionally sensitive situations with compassion and professionalism.• Collaborate with clinical advisors and healthcare professionals to ensure patient safety and service efficiency.• Follow NHS guidelines and DHU protocols to maintain high clinical governance and call quality standards.• Uphold patient confidentiality and data protection in all interactions.

Aston University

Bachelor's degree, Biomedical Sciences, General