Mohammad Islam
Information Technology Support Engineer @Getronics
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WORK HISTORY
Information Technology Support Engineer @Getronics
EDUCATION
National University of Bangladesh
Master of Science (MSc), Master of Science (MSc) in Mathematics
Cardiff Metropolitan University
Master of Business Administration - MBA, Business Administration and Management, General
West Virginia University Institute of Technology
Computer and Information Sciences and Support Services
ABOUT MOHAMMAD ISLAM
As a seasoned IT Support Engineer with one year of practical experience, I specialize in the deployment and security of devices within Microsoft 365 environments. My proficiency extends to the meticulous management of identity, security, and access, facilitating collaborative efforts across diverse teams to implement advanced modern workplace strategies. With expertise in Microsoft Entra ID, Intune, and Windows devices, my professional skill set is well-equipped to enhance and drive success in your organization\'s IT initiatives.Technical Skills:Operating System - Windows 11, 10, 7 /Basic LinuxDeploy Windows - All versions of Windows OS deployment, upgrades, Activation.Manage Devices and Data - Create Users, Groups, GPOs, NTFS & Shared permission, and Windows Security Connectivity - VPNs, Networking, Remote ConnectivityMaintain Windows - Windows Backup, Recovery, Event Log, and PerformanceSoftware - Microsoft Office, Microsoft Windows Servers 2012/2016/2019, Active Directory, Windows Client.Cloud - Office 365 Cloud /Azure ADTools - Secure CRT, Wireshark, Packet Tracer, IPAM, PRTGITSM Tools - Remedy, Atera, Jira (Atlassian)Certifications:Microsoft Windows 10 MD-102 (Jun 2024)Office 365 Fundamentals (MS-900)(March 2022) Microsoft Windows MS-100 (Training completed) Azure Fundamental AZ-900 (Training completed)Level 2 in Cyber Security (Training Completed)Master of Business Administrator (Sep 2010 – Sep 2011)Cardiff Metropolitan University, United KingdomMaster of Science (MSc) in Mathematics (Sep – Sep 2002) National University, BangladeshBachelor of Science in Computer Science and Engineering(Sep 2004 -Nov 2007) The University of West Virginia, USA
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