Mohammad Irfan Ali

About Mohammad Irfan Ali

As an IT Service Transition Manager at Wipro, I am responsible for delivering transition program capabilities, designing and executing strategic IT projects, and managing transition teams and stakeholders. I have over 17 years of experience in project management, transition solution, and service delivery, with credentials in ITIL V4 and PRINCE2 Practitioner.My core competencies include planning, scheduling, tracking, and reporting on project milestones and expenses, developing transition plans and solutions, ensuring contractual compliance and customer satisfaction, and identifying service and project opportunities. I have successfully delivered multiple transition projects for clients across various domains and regions, leveraging my expertise in service integration and consulting. My mission is to bring business benefits and value to the organization and the clients through effective and efficient IT service transition.

Experience

1. IT Service Transition Manager

   Wipro

   Nov 2021 — Present · Kolkata, IN

   Deliver Transition program capabilities - Plan, design and deliver strategic projects to bring business benefits and value to Organization. Conducting various phases of transition: Pre-Transition, Transition Phase & Post-Transition Phase Scheduling & Planning Project requirements. Manage and Track Project Milestones and Project expenses. Transition solution responsible for developing Transition plans. Take full responsibility for management of wider transition team involving internal delivery resources, account team members and client stakeholders. Deliver Transition Projects in line with Wipro Transition Management and Governance model and Processes. Monitor progress to make sure client deliverables are delivered on time and within budget. Work closely with Project Stake holders and delivery team and client\'s Transition Lead to establish governance organization. Maintain good Business relationship with Project stake holders. End to end responsibility for Transition. Provide project updates and reporting to stake holders. Coordinate with Technical and Management teams in Bangalore and globally. Project Scoping Transition Budget tracking and forecasting as applicable Documenting agreed outcome & processes. Designing, procuring & deploying technology. Leading SLA discussions with clients by involving relevant people Ensuring continuous improvements in service levels by benchmarking best practices. Coordinating with various functions during transition Smooth Handover to operations teams.

Education

• St James School Kolkata

  Bachelor of Commerce From Prafulla Chandra College, Commerce

  1997 — 1999