Mohammad Imran Ansari
Customer Support Specialist @ Healthians | Customer Care Management
- Role
- Customer Support Specialist at Healthians
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohammad Imran Ansari
A graduate of Chandigarh University with a Bachelor of Commerce in Accounting and Finance, currently serving as a Customer Support Specialist at Healthians. Contributing to enhanced user satisfaction by managing customer queries, resolving booking issues, and streamlining documentation processes in a healthcare platform setting. Skilled in customer care management, adept at utilizing GDS systems, and certified by NISM for the SEBI Investor Certification Examination. Focused on delivering seamless customer experiences with operational efficiency and effective communication while supporting organizational goals.
Experience
Customer Support Specialist
Nov 2025 — Present · Gurugram, IN
Managed customer care queries, ensuring quick and accurate resolutions to enhance user satisfaction. • Assisted customers with invoices, test reports, and booking-related documents, streamlining their experience. • Resolved post-booking issues on the Healthians platform, contributing to a smoother customer journey. • Guided customers through the booking process, providing comprehensive information on existing and upcoming bookings.
Education
CHANDIGARH UNIVERSITY
Bachelor of Commerce, Accounting and Finance
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