Mohammad Hussain
Oracle Micros Simphony Support Engineer | 5 yrs UAE Hospitality IT Experience | Former Hotel & F&B IT In-Charge | IT Project Coordinator | ITIL Certified
- Role
- Pos Support Engineer at Oracle
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohammad Hussain
I deliver robust technical support within the Oracle Micros Simphony Cloud environment…
Experience
Pos Support Engineer
Jul 2024 — Present · Hyderabad, IN
Manage severity levels and escalations for Service Requests (SRs) through the ICCP Ticketing Portal, ensuring timely resolution and customer satisfaction.• Provide technical support for Oracle Hospitality Suite solutions across North America, EMEA, and Asia-Pacific regions.• Track, monitor, and manage all incoming Service Requests using Oracle Support ticketing tools, maintaining clear documentation and progress updates.• Configure and customize Oracle Simphony POS systems to meet unique client requirements, aligning system functionality with business objectives.• Deliver training for F&B operations teams, managers, IT administrators, and backend users on daily POS usage, sales reporting, and configuration tasks.• Offer remote technical support for Oracle Food and Beverage Simphony products, troubleshoot complex system issues, perform root cause analysis, and implement effective solutions to maximize system performance.• Conduct remote training sessions and workshops to educate clients on product functionality, industry best practices, and new feature releases.• Collaborate with Implementation Consultants to resolve SRs arising during ongoing deployment projects.• Build and maintain a virtual Transaction Services Lab on virtual machines to troubleshoot transaction-specific cases.• Work with team members to resolve cases requiring database-level troubleshooting for on-premises deployments.• Maintain a personal lab environment with the latest product versions to simulate and resolve customer-reported issues effectively.• Partner with Level 2 support teams on escalated cases requiring dual-level involvement, ensuring efficient knowledge transfer and case resolution.
Education
Kuvempu University
Bachelor of Science - BS, Information Technology
2006 — 2009
National Institute of Information Technology
Higher Diploma In Information Technology , Information Technology
Punjab Technical University
Master of Computer Applications - MCA, Information Technology
2011 — 2013
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